Shipping Policy

We process orders within 2–4 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped.

Shipping Times

Estimated delivery time is 7–13 business days after shipment. Please note that these are estimated timeframes and may vary depending on your location and external factors.

Free Shipping

We offer free shipping on orders over $79.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–4 days for tracking information to update.

Delays

We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances such as weather conditions or high demand periods.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Processing Delays

During high demand periods, processing and shipping times may be slightly delayed.

New Collections and Made-to-Order Pieces

In our constant pursuit of new ideas, certain designs from our newest collections, as well as made-to-order or custom-sized pet costumes, may require a preparation period beyond the standard estimated time. This is due to the inspection and quality control we apply to every piece before it ships, so that each costume is safe and comfortable for your pet to wear. We appreciate your understanding and patience when ordering the newest additions to our range.

Contact

For any questions regarding your shipment, please contact us at:

Email: contact@thefurriends.com